• We accept returns within 30 days of delivery.

• Items must be unused, unworn, in original packaging, and with tags.

• Customers are responsible for return shipping costs.

• A 10% restocking fee applies to non-defective returns.

• Final sale items and gift cards are non-returnable.

• Defective or wrong items are replaced free.

• Refunds are issued 5–10 days after approval.

• EU orders: 14-day cooling-off applies.

• Cancellation within 6 hrs. if unprocessed.

Visit our Returns & Refunds Policy for full details.

To start a return, email Connect@ThePlugCartel.com.

Final sale items include:

• 
  Clearance products
  
• 
  Personalized/custom orders
  
• 
  Select hygiene-related items (e.g., grounding sheets, earbuds, electric toothbrushes, etc.)
  

These items cannot be returned for safety and hygiene reasons.

Orders can be canceled within 24 hours of purchase if they have not yet shipped. After that, cancellations aren’t possible, but you can still return the item under our 30-day return policy.

Yes! All products are brand new, sourced from trusted suppliers, and verified for authenticity.