At The Plug Cartel, your online safety is our top priority. We are committed to protecting your personal information and ensuring a secure shopping experience. Our website and payment systems use industry-leading technology and standards to safeguard every transaction.

1. Secure Browsing & Encryption

Our website is protected by 256-bit SSL (Secure Socket Layer) encryption, ensuring that all data transmitted between your browser and our servers remains private and confidential. You can verify this protection by the lock icon in your browser’s address bar and our “https://” web address. We continuously update our systems to maintain compliance with the latest TLS (Transport Layer Security) protocols for encrypted communication.

2. Payment Security

All payment transactions on The Plug Cartel are processed through Shopify Payments, PayPal, and other PCI DSS (Payment Card Industry Data Security Standard) compliant gateways. This means: Your full credit card details are never stored, seen, or handled by our servers. Payment information is encrypted and securely transmitted directly to the authorized payment processor. We follow PCI DSS Level 1 compliance, the highest level of security certification for e-commerce transactions.

3. Data Protection & Account Safety

We use firewalls, access controls, and regular security audits to protect our systems from unauthorized access, alteration, or disclosure of information.
Customer accounts are protected by password encryption and session timeout protocols to prevent unauthorized access. If you create an account with us, we recommend using a strong password and keeping your login credentials private. We will never ask for your password by email, text, or phone.

4. Fraud Prevention

Our systems automatically monitor transactions for signs of suspicious or fraudulent activity. In rare cases, we may contact you for verification before processing an order. We also partner with Shopify’s built-in Fraud Analysis tools to help detect and prevent unauthorized transactions.

5. Third-Party Services

All third-party providers we use (including Shopify, PayPal, and Google Analytics) follow strict data security standards and encryption protocols. These partners only collect, use, and disclose your information as necessary to perform the services they provide.

6. Reporting a Security Concern

If you believe your personal information or account security has been compromised, or you notice suspicious activity on your account, please contact us immediately at: support@theplugcartel.com. We will investigate and respond promptly to resolve the issue.

7. Policy Updates

We may occasionally update this Security Policy to reflect improvements in technology or regulatory requirements. Any updates will be posted on this page with an updated “Last Revised” date.

Last Revised: October 2025